Tuesday, April 25, 2017

Customer Service

Customer Service

Shipping & Delivery
Kino Sandals can be ordered by snail mail! Printing out the order form and returning it to us with payment.
We can ONLY accept money orders and cashier checks.
Shipping and handling - please add $6.00 for the first pair and $3.00 for every additional pair up to 5 pairs. Shipping is $17 on 5 to 20 pairs. For any orders more than 20 pairs please call for shipping estimate- 305-294-5044 Extension 5.
All Florida residents, please add 7.5% sales tax.
Kinos are available in whole sizes only - no half sizes.
All Exchanges must be sent with pre-paid $6.00 per pair shipping and handling.
Privacy & Security
This privacy policy sets out how Kinos Sandals uses and protects any information that you give Kinos Sandals when you use this website. Kinos Sandals is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Kinos Sandals may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
Returns & Replacements
Sandals can be exchanged or returned if they are in new condition. We do not exchange sandals that have been worn and cannot be resold. There are no exchanges or returns on custom orders.

Click here to access printable exchange form.

Click here to access printable returns form.

Ordering
Kino Sandals can be ordered on line through our secure Miva shopping cart. Browse our on line store and add your selections to the basket. When you are finished check out and you will recieve an email confirmation regarding your purchase. We accept Visa, Master Card, Amex, Discover and PayPal for your convenience.
Viewing Orders
You can view all your past orders you have made with us as long as you have an account. To see your items before shipping, simploy access the shopping cart for more details.
Updating Account Information
You can Log into or Create an account with us. To update your personal information & Shipping information, simply log into your account and change the details by selecting the items in the left panel.
Custom Sandal Options
1. Extra cushion of 1/8" EVA. foam Cost- $4.00 added to basic sandal price
2. Larger size top or bottom (example: 7 top with 9 bottom or 9 top 6 bottom) Cost- $5.00 added to basic sandal price
3. Different size feet (example left foot size 6, right foot size 8) Cost- $5.00 added to basic sandal price
4. Extra heel 7mm thick (maximum addition one heel only on each style) Cost- $4.00 added to basic sandal price
* Delivery time on custom options is two to four weeks.
* There are no returns or exchanges on custom orders.
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WELCOME TO KINO'S
The One and Only Original Sandal Built in Key West.
Custom Handmade Sandals
You Can Order Right to your Doorstep!

Kino Sandals offer over 17 different styles using natural leather uppers and natural rubber soles. They are all hand cut, assembled, and glued in our traditional sandal factory since 1966. It is Located in Kino Plaza at the corner of Greene and Fitzpatrick Streets in Key West Florida.

If you are in Key West, please feel free to visit and watch as our sandals are made.